help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't change my Fitbit account profile photo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2020 23:59 - last edited on ‎01-05-2021 13:48 by Fitbit Moderator

‎12-28-2020 23:59 - last edited on ‎01-05-2021 13:48 by Fitbit Moderator

HELP !  Now I can change my profile pic !  I have the Versa 2 and have the Samsung Galaxy 20 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎12-28-2020 23:59 - last edited on ‎01-05-2021 13:49 by Fitbit Moderator

‎12-28-2020 23:59 - last edited on ‎01-05-2021 13:49 by Fitbit Moderator

*Can't change

 

Moderator Edit: Formatting

Best Answer
0 Votes

‎12-29-2020 05:38

In response to Jazper00

‎12-29-2020 05:38

Hi @Jazper00 you could of tapped the 3 dots. Choose edit. Then edited your spelling.

 

Where are you trying to change your profile picture? Through the app or web browser? 

What happens when you try? 

Do you get any error messages? 

Best Answer
0 Votes

‎01-05-2021 13:49 - last edited on ‎08-19-2025 09:13 by Fitbit Moderator

In response to Rich_Laue

‎01-05-2021 13:49 - last edited on ‎08-19-2025 09:13 by Fitbit Moderator

Hi @Jazper00, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Do you receive an error message or the profile picture simply never loads? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

@Rich_Laue Your help is always appreciated.

Looking forward to your reply.

Best Answer
0 Votes