help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't find my friends, even contact lists also

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-10-2017 12:47

‎04-10-2017 12:47

Hi. I have updated my fitbit app on my Samsung Galaxy S7. Now I can no longer see who of my friends who have fitbit. Earlier the list showed both friends with fitbit and friends without. Now it only shows friends who don't have fitbit. Also I can no longer see facebook friends with fitbit. All of this changed when I updated the app. I have tried to uninstall the app, logged off and restart my phone, but nothing helps. Can you please help me? 

Best Answer
0 Votes
3 REPLIES 3

‎04-10-2017 12:56

‎04-10-2017 12:56

Hi. I have updated my fitbit app on my Samsung Galaxy S7. Now I can no longer see who of my friends who have fitbit. Earlier the list showed both friends with fitbit and friends without. Now it only shows friends who don't have fitbit. Also I can no longer see facebook friends with fitbit. All of this changed when I updated the app. I have tried to uninstall the app, logged off and restart my phone, but nothing helps. Can you please help me? 

Best Answer
0 Votes

‎08-11-2018 03:44

‎08-11-2018 03:44

Me too! I just put my Fitbit back in and charged it up and downloaded it into my new phone and all my friends I had are gone and it will only show me who doesn't have a Fitbit (and I know a few of them actually do have one) but it also won't show me Facebook friends. If you find a solution to this, I'd love to hear it. Fitbit had always been a struggle for my phones, which is why I stopped wearing it... It would never sync up.

Best Answer
0 Votes

‎06-16-2019 21:39

In response to YellowHulaAK

‎06-16-2019 21:39

Me three

Best Answer
0 Votes