I can't log into the Fitbit app

[DanielGagnon]

I have a charge 3 and haven't been using it lately becuase i had lost the charger but i have recently found it and am now trying to use it but when trying to log into the fitbit app nothin happens i put in my email and password and press log in and nothing happens.

Moderator edit: Formatting

[RodrigoMFitbit]

@DanielGagnon Welcome to the forums. I will gladly help you log back into your account. 

Thanks for the explanation. In case the app has been installed on your device for a while already, please make sure that your Fitbit app is up to date. Open the Google Play Store and look for the Fitbit app. If there is an update, please proceed with it and then try logging into your account again. Have you tried logging into your account over the Fitbit.com website? That way we can determine if it is the app or your account having difficulties.

[charleskn]

In addition to verifying the version of the Fitbit mobile app, you can try logging in to the Fitbit web dashboard, which will at least verify that your login credentials are correct, and the account is active.

[sachaobado]

I am in the same boat. I have changed my password and when i try to login using the app it keeps telling me fitbit is unavailable yet i am able to login fine on the website with the same account. I am totally puzzled

[charleskn]

@sachaobado 

• What type of mobile device?
• What is your mobile device operating system version ?
• What is the version of your fitbit app version and tracker firmware?

Please make sure you have the most recent version of the Fitbit app. Maybe try uninstalling the app, and then reinstalling. This will require you to reconnect your fitbit device, which will (I believe) kill any unsynced data on your tracker. Less drastic would be to make sure you have the latest app version, and clear you app cache, before trying to re-install, which shouldn't affect any unsynced data on your tracker. The fitbit servers were down for some time yesterday, so maybe that was part of the issue. Also, I understand VPNs on your mobile device can cause connection issues with the fitbit servers, which will affect syncing.

[moskau626]

I bought my girlfriend a Charge 5 today, I was able to log in to my account on my phone (Pixel 3a) using the Fitbit app successfully but on her phone (Galaxy Zfold 2) I cannot get the app to do anything, I press "Log In" and it does nothing. Yes the credentials are correct and yes it is the latest version, just installed it a few minutes ago.

[charleskn]

@moskau626 

Be sure:

• Mobile device settings are for Automatic date & time
• Mobile device isn't using a VPN
• Android operating system version should be at least 8 (it is probably 12 or 13)

Can you login to fitbit.com using the browser on the Z-Fold?

[BC_Birdie]

For me, I can login online but not in the app. And since I switched to login with my Google account it tells me that "this account already exists". App is up to date.

Device app was installed on is a Samsung Galaxy A12