03-18-2018 04:37
03-18-2018 04:37
I can't log on to the fitbit app on my Samsung s7. I have tried uninstalling the app and restarting phone numerous times with no luck. Advice from the help desk didn't work. I can pair the charge 2 to the app but my account won't show as wont let log in. There a fitbit.com error message but I can log in on an iphone and desktop. I have also checked that it is the most current app too
03-18-2018 17:32
03-18-2018 17:32
Hi, @SunsetRunner! Have you tried clearing the app's cache and data? Those don't clear out with the uninstall, so could still be causing you issues.
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03-19-2018 14:19
03-19-2018 14:19
Will give that a go now 😊 I still can't get on on my Samsung so hopefully that will fix it
03-20-2018 01:18
03-20-2018 01:18
Still no luck 😔