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I can't sync my Charge with my phone

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‎12-26-2016 08:46 - last edited on ‎12-28-2016 05:11 by Moderator Alum

‎12-26-2016 08:46 - last edited on ‎12-28-2016 05:11 by Moderator Alum

My fit bit charge has been working fine for over a month. On the 24th it stopped syncing. I have updated my Samsung Galaxy s5 siftware, turned off and on bluetooth, and logged out and back in to app. It still can't find the device?

 

 

Moderator edit: Subject for clarify. Format. 

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‎12-28-2016 05:22

‎12-28-2016 05:22

Glad to see you on board @Princessdebbie! Hope you're doing great! Man Very Happy Heart

 

In this case, my best recommendation is to follow the troubleshooting tips my friend @HelenaFitbit provides in her post. You can also try setting up your tracker as a new device. 

 

If that doesn't work, I'd recommend getting in touch with Customer Support, and they will gladly give you a hand with this. 

 

Keep me posted in case you need anything else! Woman Very Happy

Annie| Community Moderator

Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄

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