09-22-2018 01:19
09-22-2018 01:19
Since this morning I have problems with the notifications. When I get a call or a text message on my phone, I don't get a message on my Fitbit Charge 2. I've already restart the device and it didn't worked. Also I deleted the app and installed it again. Also it didn't worked. Everything is set up right and my phone is not in DND-modus. But when I press the button "send a test call notification", my device doesn't vibrate. I hate this! Does anybody knows what the problem is?
09-22-2018 01:21
09-22-2018 01:21
A common cause of this with the Charge 2 is when the fitbit (rather than the phone) is accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button on the Charge 2. Could this be the problem here?
09-22-2018 07:42
09-22-2018 07:42
Hello Steve. Thanx for your post, but that is not the problem. The Fitbit is not in DND-modus and the phone also not. I hope that the problem is gone tomorrow.
09-22-2018 09:25
09-22-2018 09:25
I'm not receiving text messages or call notifications on my Charge 2 either. It seems to be since the app on Samsung Galaxy S7 updated a few days ago. I didn't change anything on the app and my notification settings on my Charge 2 is on. Any ideas for fix or setting changes?
09-29-2018 08:28
09-29-2018 08:28
I have no idea what was the problem, but it's fixed now. I receive messages on my phone and on my device.