help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I need help with syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2017 14:09 - last edited on ‎07-09-2017 15:48 by Fitbit Moderator

‎07-08-2017 14:09 - last edited on ‎07-09-2017 15:48 by Fitbit Moderator

Since the last update will no longer sync with a Samsung S4. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-09-2017 00:13

‎07-09-2017 00:13

It may be to do with the upgrade or it may be just a random syncing problem.

 

Whatever the cause I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/ 

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer
0 Votes