12-13-2020
19:24
- last edited on
12-14-2020
04:39
by
MarreFitbit
12-13-2020
19:24
- last edited on
12-14-2020
04:39
by
MarreFitbit
My phone is acting up, and I may have to use the nuclear option of resetting it to factory specs. My fitbit app has 1-1/2 years worth of data and I don't want to lose it. The dashboard online doesn't seem to have all that data.
How can I save my data if I have to reset my phone?
Moderator Edit: Clarified subject
12-13-2020 20:52
12-13-2020 20:52
When you do a successful sync, all your data gets saved to the Fitbit computers database by your fitbit ID/email; your phone is just temporary storage. So the only data that could get lost is that since last sync. If you can't see on phone, try looking on fitbit.com dashboard; any data seen there is already in the main fitbit database.
If you are going to reset your phone, make sure you remember your Fitbit ID/email and password, and use that to log in again afterward.
12-14-2020 19:21
12-14-2020 19:21
How do I see old data on the dashboard? There is much less visible there than there is/was on my phone.
12-14-2020 20:25
12-14-2020 20:25
@amyedmonds wrote:How do I see old data on the dashboard? There is much less visible there than there is/was on my phone.
Fitbit.com dashboard - in web browser, not phone app. Click "dashboard" near top right of this screen in browser.