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If you've tried everything and your FitBit still won't sync to your app

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‎12-29-2016 05:22

‎12-29-2016 05:22

I just got the Alta for Christmas and had it set up ok, syncing was working fine, etc.  Then a few days later, it wouldn't sync to my Android app anymore.  I tried all the trouble shooting steps TWICE and it still wouldn't sync.  (I also tried to live chat via PC for help but it only opened up a new window with all the contact support options again.)  It turns out, the previous day I had set up Smart Lock and made my Alta a trusted device and then I accidentally selected "require encryption" which I believe caused it not to sync anymore.  This was no where in the trouble shooting steps which is why I wanted to post it.  Thanks to my husband for figuring this out!

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‎12-29-2016 06:32

‎12-29-2016 06:32

Thanks for sharing this! Good info to know!

Community Council Member

Wendy | CA | Moto G6 Android

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