Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

In-app barcode scanner unable to manage camera focus

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hello!
I found an issue in the Android Fitbit App barcode-scanner feature.
It struggles to manage the device camera and can't auto-focus close objects (as the barcode itself) making it too blurry to be recognized.

When i do the same scan with MyFitnessPal or the stock code scanner it just works like a charm.

here are some compared screenshot:

Fitbit App 3.41.2 Barcode-Scan Functionality on Redmi note 9Myfitness Pal App 21.8.0 Barcode-Scan Functionality on the same Redmi note 9
Fitbit App 3.41.2 Barcode-Scan Functionality on Redmi note 9Myfitness Pal App 21.8.0 Barcode-Scan Functionality on the same Redmi note 9

 


Can anyone help me figure this out or find the right place where to post this?
Thank you,
Pietro. 

Best Answer
0 Votes
3 REPLIES 3

I cannot edit my last post but i will add that i am running the 3.41.2 version of the Fitbit Android App over a Redmi note 9 running MIUI Global 12.09

Best Answer
0 Votes

Yeah I also have a Redmi with the same problem 😞

Best Answer
0 Votes

Have same problem. Using a brand new Motivate 2 phone. Had no problems with my old LG phone. Obviously it's a programing issue Fitbit fails to correct.

 

I tried downloading Fitbit back onto that old phone but they updated the app so I can't even use that to scan anymore.

 

Not a happy camper.

Best Answer
0 Votes