help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

In-app notifications shows a new message alert when there isn't one

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2018 14:58 - last edited on ‎06-18-2018 05:57 by Moderator Alum

‎06-05-2018 14:58 - last edited on ‎06-18-2018 05:57 by Moderator Alum

I have the alta fitbit since February never had an issue but lately in my fitbit app it will signal I have notifications and when I click in to see them they are not there .. Iv turned on and off the phone reset my fitbit deleted and installed the app. I changed phone last week to a Huawei p20 lite I'm wondering is it the phone or app is the problem 

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
22 REPLIES 22

‎07-17-2019 19:57

‎07-17-2019 19:57

I’m having this same issue on my iPhone. I just got the versa and hoped that may have triggered the notification to go away, but it didn’t. 

 

The little red notification dot is so annoying. 

 

Did anyone ever get it to go away?

Best Answer
0 Votes

‎07-19-2019 08:02

In response to Kmcs321

‎07-19-2019 08:02

No, the red dot false notification still persists for me.  Tapping on it sometimes actually brings up the notification list, but of course there are no new notices.  Often, though, tapping on it just causes the app to stop responding and crash.  This has been going on for about 3 months for me now, and no acknowledgement of any problems or fix.

Best Answer
0 Votes

‎08-24-2019 14:14

In response to Elliekennard

‎08-24-2019 14:14

I have the same issue.  Deleted app and reinstalled, everything fitbit has said to try, and nothing works.  Red dot still there.  Super annoying.

 

Best Answer