In-app notifications shows a new message alert when there isn't one

[Cliona]

I have the alta fitbit since February never had an issue but lately in my fitbit app it will signal I have notifications and when I click in to see them they are not there .. Iv turned on and off the phone reset my fitbit deleted and installed the app. I changed phone last week to a Huawei p20 lite I'm wondering is it the phone or app is the problem 

Moderator Edit: Updated Subject For Clarity.

[Kmcs321]

I’m having this same issue on my iPhone. I just got the versa and hoped that may have triggered the notification to go away, but it didn’t. 

The little red notification dot is so annoying. 

Did anyone ever get it to go away?

[SunsetRunner]

No, the red dot false notification still persists for me.  Tapping on it sometimes actually brings up the notification list, but of course there are no new notices.  Often, though, tapping on it just causes the app to stop responding and crash.  This has been going on for about 3 months for me now, and no acknowledgement of any problems or fix.

[racheljane]

I have the same issue.  Deleted app and reinstalled, everything fitbit has said to try, and nothing works.  Red dot still there.  Super annoying.