Inaccurate Start Weight

[CarbsRLife]

I see this has been posted several times over the years, but it seems FitBit still hasn't fixed the bug so hoping yet another post will drive change! I have been working the past 1.5 years to lose weight, and after speaking with a nutritionist I recently changed my calorie settings in FitBit to better match my goals. When I did this it restarted all of my settings and changed my starting weight to current, wiping out the 20 lbs of loss I've had in the past year+. I've tried everything that has been mentioned in these forums including (but not limited to) uninstalling and reinstalling, making sure the app is up to date, going on and off wifi, going on and off data etc. I know I shouldn't let it affect me but I've recently gained a pound of two and its really hard to see the gain in my weekly emails and app vs the fact i'm still ~18 lbs down. I spoke with Google chat support today and they basically told me to update to the latest app (4.68) so I did.. and it did nothing to solve. It lets me set the start date back to Jan 1 2025 (which is more then it was letting me do before), but won't pick up the weight from then. Anytime I try to set the starting weight I just get a weird notice about being offline (Even though i'm not)

Please FitBit, i'm begging you to fix this!

screenshot

[Rich_Laue]

Yes this is something I noticed at least 10 years ago. When Fitbit came out with a scale. I also do not see a way to predate a weight entry. Good news, is it will keep tea k of weight changes starting today. 

I do notice that your screen shot says that you are currently offline, and no changes can be synced to your account 

[NorCalNan]

Thanks for posting this comment. The same thing is happening to me, and I was so frustrated that I couldn't figure out what I was doing wrong! I was thinking of contacting customer support to see if they could go into my account and change the data to accurately reflect the proper weight for my start date. Have you asked them if they can do this for you?

[CarbsRLife]

@Rich_Laue  Yes I did note in my post that I get an error about being offline, but if you look at the screenshot I have full service and wifi.

[CarbsRLife]

@NorCalNan I did! Honestly, at first they seemed very invested and mentioned looking into it and gathering all the details but my most recent response from them fell flat.

"Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track."

It sounds like fixing this isn't a priority for them, even though multiple people have mentioned this issue over the years when I've looked into it. I know enough software dev to know it should not be a major thing for their devs (especially on google salaries) to look into and fix. As a paying FitBit customer its a bit unacceptable.

Maybe if more people submit tickets it will be taken more seriously.