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Inaccurate distance on my Fitbit App

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‎05-17-2016 14:08 - last edited on ‎05-17-2016 19:01 by Moderator Alum

‎05-17-2016 14:08 - last edited on ‎05-17-2016 19:01 by Moderator Alum

Why is it showing say 10km when we did like 30km

 

Moderator edit: subject updated for clarity

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‎05-18-2016 17:03

‎05-18-2016 17:03

Hey @wrighty2016 very welcome to the Community! Smiley LOL Let me share with you some tips to correct and make your distance more accurate:

1. Clear the Fitbit App Browser Cache by going to your phone settings, then find the Fitbit app, tap on Clear Cache, then Clear Data, force Close the app and Log back into the Fitbit app

2. Adjust your Stride Length by following this steps:

- Go to a track or some place where you're sure of the distance.
- Count your steps as you walk across that distance, making sure you travel at least 20 steps.
- Divide the total distance (in feet) taken by the number of steps to get your stride length.

3. Finally, Restart your tracker and Set it up as a new Fitbit device and test your traker. Smiley Wink

 

Let me know how it goes! 

Community Moderator Tarin | Community Moderator

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