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Info Being Deleted after Syncing

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‎05-27-2019 09:28 - last edited on ‎05-28-2019 06:14 by Fitbit Moderator

‎05-27-2019 09:28 - last edited on ‎05-28-2019 06:14 by Fitbit Moderator

Example....this morning I ran 1 mile with Fitbit versa logging run. Active minutes:19. Run logged, all went well. About 20 minutes later, I ran 6 miles with my versa connected to my phone and my phone running ap. When I finished my run, I had approx 60+ active minutes and 1100+ total calories burned....then my watch synced with my phone and active minutes/calories went back to prerun info! My watch kept distance and steps, but now shows 19 active minutes and 700+ calories burned. I've had my versa since Sept 2018 and this has happened multiple times over the last month. Any suggestions??

 

 

Moderator edit: Clarified subject

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‎05-28-2019 06:13 - edited ‎05-28-2019 06:15

‎05-28-2019 06:13 - edited ‎05-28-2019 06:15

Welcome to the Forums @Heathert13.

 

Thanks for sharing those details. Let me help you figure out what could be happening. 

 

In this case I'd like to recommend that you try to log out of your account and then log back in. That should force all data to be reloaded from the servers and will get the information to display correctly in the app. Similarly, please try restarting your Versa whenever this happens. It will also help so that information starts showing correctly.

 

In the meantime please let me know how often does this happen. Have you noticed some sort of pattern? Perhaps this could shed some light into what is happening.

 

Keep me posted on how it goes or if you have any other questions.

Lanuza | Community Moderator

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