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Inspire 2 won't update with Android app

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‎10-11-2022 19:54 - last edited on ‎10-30-2022 09:32 by Fitbit Moderator

‎10-11-2022 19:54 - last edited on ‎10-30-2022 09:32 by Fitbit Moderator

Is anyone else having trouble getting this update? I checked with Fitbit and found it's supposed to take 24 hours(!) And you're supposed to leave the page open the whole time. That's hard to do when you also might need you phone for other things. And for some reason you can't do it on a desktop. Oh, yeah, you're supposed to have it charging the whole time. Any ideas how this might be accomplished?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-11-2022 20:00

‎10-11-2022 20:00

which Fitbit?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-28-2022 15:43

In response to Odyssey13

‎10-28-2022 15:43

Inspire 2
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0 Votes

‎10-30-2022 09:54

In response to Elanme

‎10-30-2022 09:54

@Elanme Welcome to the Community. @Odyssey13 Thanks for stopping by to help our members.

 

@Elanme Thanks for letting us know about your Inspire 2. Before anything else, let me clarify that the firmware updates may take up to an hour or more to complete. While you can use your phone during this process, it's recommended to leave the Fitbit app running in the background, this allows a small portion of the firmware update to download each time your tracker syncs.

 

That being said, please try reconnecting your tracker to the Fitbit app with the following steps:

  1. Forget your Inspire 2 from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your tracker to refresh its performance.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Inspire 2 > tap Replace Device and follow the on-screen instructions.
  6. When prompted, proceed to download the firmware update.
Best Answer