Intro to Healthy Habits not saying I logged sleep

[stephridnell]

Hey I wear my Fitbit to bed every night and always get sleep data in the app but this program 'intro to healthy habits' never registers it and says I didn't complete it.

It worked on day1 but day2 - day6 it hasn't worked. It's pretty annoying for it to be telling me 'hmm... You didn't complete all your goals' when I did.

I tried using the 'refresh' option in the menu of the program. Nothing happens.

[RicardoFitbit]

Hello @stephridnell welcome to the Community Forums! 

I appreciate all the details that were shared in your post, your patience patience with this situation is appreciated. To better assist you with this, can you please let me know which Android mobile device model you're currently using? Also, when was the first time you experienced this and how many times since then? If possible, can you please send me a screenshot of the error message you receive? You can refer to this post to do so. 

Keep me posted.

[Binga87]

The same thing is happening to me for day 1 and day 2

[NovaChick68]

FYI this is still happening. Day one it logged my sleep fine, day 2-4 (so far) it isn’t logging sleep even though on the regular part of the app it clearly tracked it. 

I have an iPhone running ios13.3. I don’t see a place for attachments in this reply area so let me know if I need to start a new post/thread. I do have screen shots. 

thanks!

[lorellie113]

i am also experiencing the same issue of my sleep tracker logging my sleep and it not syncing to the intro to healthy haits activity

[laurabakes]

I’m having the exact same issue. My sleep log is fine in the Today view but in Healthy Habits, it says I didn’t complete the sleep goal. I’m on iOS. 

[Redalita15]

I'm having the same issue.  It synced on the first day, but it isn't showing my sleep for the 2nd or 3rd day.  My sleep is showing in my dashboard.  I have a Samsung Galaxy S8.

[MaybeSmeby]

I’m experiencing the same on iOS. 

[MrsLuttrell32]

Mine is doing the same thing except not with sleep, with my food. I logged my food and it says I didn’t complete my goals 😞 

[HealthySpace]

I’m having the same issue on iOS 13.3 and charge 3. 

[ecfigmo]

@RicardoFitbit I’m having this issue too using iOS 13.3 and a Versa. It worked the first day, didn’t work the next 3 days and worked again the last 3 days of the week. I’ve only used the program one week so far. Next to the sleep icon in the program, it says “wear your fitbit to bed,” but I did, and it shows synced from my “Today” screen.