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Ionic Adidas won't turn on

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‎02-16-2021 02:13 - last edited on ‎02-16-2021 17:04 by Fitbit Moderator

‎02-16-2021 02:13 - last edited on ‎02-16-2021 17:04 by Fitbit Moderator

My fitbit Adidas edition won't turn on after last update. It said battery 14%, I plugged it in, it said empty battery and closed down, left it overnight in charger, still not powering on. Tried a reset and nothing happening 

 

Moderator Edit: Clarified subject

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‎02-16-2021 17:08

‎02-16-2021 17:08

Hello @Nadayamin, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

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