Ionic: Syncing unreliable, do not get messages and phone calls

[mattiasw2]

Does Ionic syncing with Android work reliable for anyone? It is completely unreliable, and the best way is to reboot the phone and the clock. I used to have a Pebble, and it worked perfectly. I have had the problem with both my 3 last phones, a Moto G5 Pro and Sony Xperia. 

To me it is really strange a 5 year old clock does it so much better. I didn't miss a single phone call on those. Are the Fitbits after Ionic more reliable?

[USAF-Larry]

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@mattiasw2 wrote:

Does Ionic syncing with Android work reliable for anyone? 

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Yes, mine syncs every time I open the app and tap on the Sync link.  Did yours just recently start having problems syncing, or have you always had problems with it?  What device & app version are you syncing it with?

[mattiasw2]

Hi Larry!

It has been the same problem all the time. Using the latest versions of the app and the firmware installed by the app. 

Syncing a training without me having to open the fitbit app, and ask for a manual sync seldom works. The most likely thing I see is that syncing hasn't worked for a few days.

The biggest problem is that the notifications of phone calls and messages doesn't work reliable. Also, when it works, the time it takes it to reach the watch is much longer than it was on the pebble. Larry, after how many rings on the phone does you get the alarm in the watch?