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Ionic Syncing with Samsung Galaxy 5, laptop, tablet

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‎08-28-2018 07:29

‎08-28-2018 07:29

I have had my Ionic for about a month now.  It worked for a a week or two, stopped working in the middle of August, started syncing for two wonderful days over the weekend (August 25, 26, 27) and this morning nothing syncing to my phone, laptop, .  Any suggestions.  

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‎08-30-2018 05:56 - edited ‎08-30-2018 05:58

‎08-30-2018 05:56 - edited ‎08-30-2018 05:58

Welcome to the Forums @WinnieB.

 

Thanks for sharing that you tried to sync with different devices.

 

In this case I'd like to ask some questions:

  • Are you referring to the Galaxy S5 or what Galaxy phone?
  • Have you set notifications up?
  • Have you used any other devices to sync?

In the meantime I'd recommend that you try to follow the steps in this article. They should definitely help in getting your Fitbit to sync once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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