Hi @Harmeetsd you using Android, iOS or Windows? Be sure you have the latest update for the Ionic and the latest app for your phone. Right now, there is a problem with the newest iOS app. Let us know.
Best Answer@Harmeetsd you try a restart of the Fitbit? Which phone do you have and is it on the list of compatible devices? click to see
Moving this to the Android area for more responses.
Best Answer@Harmeetsd I don't see your phone on the list?
Best Answer