Ionic displays the first call from a new user as a "Phone" is calling

[Ali_haider552]

I am using Note 9 and have been facing this issue for quite some time, every time i restart/troubleshoot the connection between my phone and watch, it receives calls as form of "Phone" is calling.

If the person calls the second time the name of the contact will be displayed but as watch stops sending me notifications every 3-4 days and i have to remove cache and restart watch that frequently, I constantly have to look at the phone in order to see who is calling.

I have reset the watch as well as reinstalled the app on mobile. and all the permissions are granted including contacts as well as phone app

This issue is not present if i sync the watch with an iPhone so i concluded that it is something to do with the android side of the app.

Please reply with a proper solution and if photos are needed, they will be provided.

[Fittybit82]

My Ionic just shows phone call when I have an incoming call, but not the caller ID, it used to....  Text messages show and work fine, but I dont know how to fix this?

[Rich_Laue]

Check the settings on your phone and your dialer.. Also when asking about a phone issue, please include the type of phone. You might have a setting in the notification panel. The ionic will only display what the phone sends to it. 

I would also include the dialer app if android. 

[RicardoFitbit]

Hello @Ali_haider552 welcome to our Community Forums! Let me give you a hand with your notifications concern. 

I'd like to appreciate your effort and patience troubleshooting your Ionic prior posting, I totally understand how frustrating this matter can be for you. Seems odd that this is only occurring with the first call and your Android mobile device, this is certainly not a common situation. To better assist you, can you please let me know when was the first time you experienced this and how many times since then? Also, let me share that your Android mobile device may encounter certain connection difficulties with the notifications if your iPhone is near by, therefore, please make sure that they're not together to avoid difficulties.

Can you also provide me with more details about not receiving notifications? Seems odd that after 3-4 days you don't receive notifications anymore. If you haven't already done so, I recommend you to check our help article: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

Keep me posted, I'll be here. PS: I've moved your post to the Android board since you're just experiencing this situation with your Samsung Galaxy Note 9. 

[Ali_haider552]

I started experiencing this issue after the update to android pie, where the problem with contact not being available to third party apps was implemented

Although the situation was partially solved after several app updates, i still have problem with call notification

Some of the contacts no matter how many times they call the contact wont show, however if the call becomes missed call it shows the contact info.

I have done all the troubleshooting in the section but it seems like that ionic doesnt clear the past notifications by itself and after sometimes the cache fills up and it stops sending notification. Clearing notfications does help temporarily but the sure fire solution that i have found is to restart the watch and clear cache and resync.

[RicardoFitbit]

Hello guys! I'm happy to continue assisting you with your notifications concern. My apologies for the delay in responding. Welcome aboard @Fittybit82 and thanks for your reply @Ali_haider552. Your willingness to help is also appreciated @Rich_Laue.  

I would like to let you know that this situation is being reviewed with a specialized team to move forward and provide relevant information to resolve it. Rest assured, we are working and investigating all the applicable details of your difficulties to resolve them as soon as possible. I'll be in touch once I receive an update. Your understanding and patience are greatly appreciated.

In the meantime, let me know if you have any additional questions. I'll be around. 

[Fittybit82]

Now it wont even sync consistently.  Any suggestions?

[Fittybit82]

To be more clear, it is not staying connected to bluetooth.  I used to connect to Ionic, i deleted it from my phone when i set bluetooth back up it now says Ionic(classsic)

[rbwd007]

I've sync the phone says it did bu when going to the app it says I need to link the watch with the app. even after pairing it appears to drop the link between the two... and tries to reconnect... also the watch is losing time. I think its because it's not syncing... any advice would be great.  this is highly frustrating.  I  forgot to mention it is not recording my sleep either. 

[RicardoFitbit]

Hello again! It's a pleasure to continue providing assistance. sorry to the delayed reply. It's nice to see you again participating @rbwd007 and thanks for your reply @Fittybit82.

@Fittybit82 Seems odd that your device is not syncing as the way we designed it, thanks for the details that were shared. This Bluetooth connection difficulties can be affecting the notifications feature, therefore, please try the steps that are specified on our help article: Why won't my Fitbit device sync? and let me know how it goes. 

@rbwd007 I'd like to confirm that your device is losing time because it's not syncing. That said, please try the steps that were provided above from our help article and let me know how this syncing situation goes. Also, can you please let me know which mobile device are you currently using? Regarding your sleep, please let me know if you're not receiving sleep records at all or you're receiving auto-sleep logs instead of Sleep Stages. I suggest you to check our help article: How do I track my sleep with my Fitbit device? for more information about this specific feature. 

See you around! 

[rbwd007]

hello I have done the things that were suggested in the links provided and have spent time on the phone with techs. it actually has synced three times this week. yes it is losing time but seems to reset after it has synced.  I took it off this morning frustrated with the whole thing and not even able to use it as a time peace.  when I woke up. it had synced so I'm wearing it again. I  am using a Samsung 10+. which I am thinking may not be compatible with the app. I have tried all the options so. feel free to look up the account if you think you can help in any way.

Sent from my Verizon, Samsung Galaxy smartphone

Moderator edit: Removed personal information 

[RicardoFitbit]

Thanks for your reply @rbwd007, it's a pleasure to continue assisting you with your difficulties.

First, I'd like to appreciate your effort and patience troubleshooting this matter prior posting, I totally understand how frustrating this situation can be for you. Let me share with you that the Samsung S10+ is not currently listed as a compatible device with our products and services just as you stated, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern. Therefore, even though your mobile device is not compatible and this information was previously posted, lets give it a try to our help article: Why can't I set up my Fitbit device? again if you continue experiencing syncing difficulties and let me know how it goes. 

If by any chance you're still unable to use your Fitbit with your Samsung, I suggest you to try with a compatible device or your computer to avoid this situation. Also, how about the sleep tracking situation you were experiencing? This was resolved? 

I'll be here, let me know if you have any additional questions. 

[rbwd007]

the problem is still occurring can two charge 3 devices be on the Same account Sent from my Verizon, Samsung Galaxy smartphone

[RicardoFitbit]

Hello again @rbwd007, I'm happy to continue assisting you. My apologies for the delay in responding. 

Let me share with you that you can only setup a single Fitbit device model in your account, therefore, you'll not be able to setup two Fitbit Charge 3 devices in the same account. That said, can you please let me know if this is the reason why you're having setup difficulties? If this is the case, please check: How do I remove a Fitbit device from my account? for more information and details about removing a previous device to setup another.

Let me know if you need anything else.