help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing with Samsung Galaxy S8

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2019 14:07 - last edited on ‎10-29-2019 15:33 by Fitbit Moderator

‎10-28-2019 14:07 - last edited on ‎10-29-2019 15:33 by Fitbit Moderator

My Fitbit Ionic stopped syncing to my Samsung Galaxy 8 phone a few weeks ago. It has been buggy for a long time, often taking several goes to sync, not syncing all data measures, etc.

 

However this time it stopped altogether. I followed all the advice - restarting the device, resetting my phone bluetooth, reinstalling the app, unpairing the device. Then it wouldn't pair again in repeated attempts over 10 days.

 

I did a factory reset (losing 14 days of data) and it still wouldn't pair. I attempted to pair to my Galaxy and an iPhone from work but it failed every time. Eventually I got it paired to the iPhone, and it seemed to display data through the Android app. Now the Android app displays as paired, but it says it can't find the tracker and won't sync. The connection also dropped out when trying to install the latest firmware update.

 

This is very frustrating.

 

How can you fix this problem?

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎10-29-2019 15:32

‎10-29-2019 15:32

Hello @four067, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post, thanks for your effort and patience troubleshooting your Ionic device prior to posting too, I totally understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy S8 that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need further assistance.

Best Answer
0 Votes

‎11-04-2019 05:12

In response to RicardoFitbit

‎11-04-2019 05:12

Thank you for your reply. I have been through the linked articles, and adjusted the permissions on my Samsung phone. It appears to be syncing more often than previously, but it's still hit and miss. Today, for example it isn't finding the device at all. Other days it would sync steps after several tries, but not sleep or active minutes.

 

It is frustrating. I have used Fitbit devices for six years straight, but at this stage I wouldn't recommend the Ionic to anyone.

Best Answer