Ionic stopped tracking and sync errors

[LMT62]

The past month I have been receiving sync errors from the app. I've deleted/reinstalled the app, deleted/reinstalled my device from the app, then after the app update this week my device has stopped tracking and will not wake when I move my wrist and the app is draining my phome battery constantly searching for my device. I've done a factory reset and after installing the updates I'm right back where I started with nothing tracking. Why can't developers leave well enough alone. I will never purchase another fitbit again. 

[RicardoFitbit]

Hi @LMT62, welcome to the Community Forums, it's a pleasure to assist you today.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which Android device you're currently using to sync your device? Also, when was the first time you experienced such difficulties and how many times since then? In the meantime I receive your answers, please make sure that your mobile device is compatible with our products and services and keep me posted.

Looking forward to your reply. 

[SunsetRunner]

Did you factory reset the Ionic or the phone? Also what phone do you have and which version of Android and the app? If you provide these we can help you better.

[LMT62]

Imy phone is a Samsung Galaxy Note 8. I first started noticing issues
around April with issues tracking stairs. Then around July it started
having issues tracking heart rate and sleep. Then two weeks ago it started
having issues tracking steps. Last week after the fitbit app update is when
everything stopped functioning properly. This is my second (and probably
last) fitbit. I had a fitbit HR that only lasted a year untill the sensors
stopped working. I purchased the Ionic about a year ago and you would think
for $250 it would last longer than a year. I feel like it was a total waste
of money.