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Ionic wallet not connected

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‎08-13-2018 11:18

‎08-13-2018 11:18

My Fitbit app for ionic say it cant connect, retry later when I try to open or add a card to my wallet. Does anyone know how to get around this, or is a glitch in the software? I can hit the + sign on the wallet portion of the app to add a new card, but it just searches and searches but will not connect.  I do know it works,  because  before I did a reset for an issue I had with my heart rate. I had my wallet set up with cards in it, with no problems. Any help would be appreciated. Thanks...

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6 REPLIES 6

‎08-13-2018 11:21

‎08-13-2018 11:21

Sorry, meant to say the wallet portion of my Fitbit app for the ionic says it can not connect whenever I try to open the wallet. 

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‎08-18-2018 19:31

In response to Lift-Life

‎08-18-2018 19:31

Having the same issue wth the wallet. I have disconnected / removed the app and unpaired from the Samsung and nothing.  Next step will be to reset to factory settings on the ionic... any help before I do this Fitbit? Thanks Sean

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‎08-18-2018 19:39

In response to Ralpharoony

‎08-18-2018 19:39

Make sure you have setup the 4 digit passcode to unlock your wallet. You
cannot connect to your wallet until you do that. Thanks... lift-life
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‎08-18-2018 19:42

In response to Ralpharoony

‎08-18-2018 19:42

Make sure you setup the 4 digit code in security settings to unlock your wallet. You can not connect to the wallet or add a credit or debit card until you do that. Thanks lift-life. 

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‎08-19-2018 15:53

In response to Lift-Life

‎08-19-2018 15:53

Thanks Lift-Life

Tried all options and ended up with the help desk and 2 hours later after a factory reset, we're back on track

 

Have a great day mate 🙂

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‎04-10-2019 14:29

‎04-10-2019 14:29

Same with me. As of last night my wallet just stopped working and then I received an email from bofa stating I took my card info off the watch/ionic when I know I didn't. 

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