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Ionic won't sync to Samsung phone

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‎02-03-2019 10:33 - last edited on ‎02-04-2019 07:17 by Fitbit Moderator

‎02-03-2019 10:33 - last edited on ‎02-04-2019 07:17 by Fitbit Moderator

Hiya 

 

Having issues with syncing to my Samsung, was working great till couple months ago, 

 

-Wont syncing to phone 

-Does not connect when receiving phone calls 

-Does not accept text messages to watch 

Keeps saying reboot Bluetooth 

 

I have done all trubble shoots and still not working please help as it's only months old & undèr warranty 

 

 

Moderator edit: Clarified subject

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‎02-04-2019 07:20 - edited ‎02-04-2019 07:21

‎02-04-2019 07:20 - edited ‎02-04-2019 07:21

Hello @Davinia82.

 

Let me help you figure out what is going on. Thanks for sharing the steps that you have tried.

 

In this case I'd recommend that you try to follow the steps listed in this help article. They should definitely help. While you have already tried some of them, try going through all of them in order.

 

Please also let me know what Samsung phone is it that you are using.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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