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Why my Ionic is not receiving notifications?

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‎02-24-2018 14:38 - last edited on ‎02-26-2018 05:40 by Moderator Alum

‎02-24-2018 14:38 - last edited on ‎02-26-2018 05:40 by Moderator Alum

I can't get my messages on my new ionic. Worked for awhile but then just stopped. I can't receive my phone calls either. That worked for awhile too but now it doesn't? 

 

 

Moderator Edit: Updated Subject For Clarity.

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4 REPLIES 4

‎02-26-2018 05:40

‎02-26-2018 05:40

Hi there @PPeterson7, welcome aboard to the Fitbit Community! I would recommend to review if your app is updated to the latest version and your phone is listed as compatible.

 

For more details visit the following link: https://www.fitbit.com/devices and for more information about the new version of the Fitbit app go to the following post: Android app version 2.66 is now available - 2/5.

 

If the issue continues try the recommended steps from this post: My tracker isn't receiving notifications (Android Fitbit app).

 

See you later and keep me updated if the issue persists.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎02-26-2018 05:57

‎02-26-2018 05:57

https://community.fitbit.com/t5/Android-App/After-2-year-from-Surge-to-Ionic-i-find-the-reason-why-y...

 

see my post. and answer if it can help you

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‎02-27-2018 11:51

In response to RobertoME

‎02-27-2018 11:51

Hi Roberto

 

I have a Huawei Mate 10 Pro in the UK running android 8 and the most uputo date version of the fitbit app, 2.66

 

Notifications work for a hours and then stop

When I check the app it tells me to turn on notifications again

 

I do that and restart my blaze and notifications start working again

 

Any ideas how to fix this? 

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‎03-24-2018 04:07

In response to Beneecha

‎03-24-2018 04:07

Perhaps the issue of notifications stopping to work after a while is associated with a rather aggressive power saving feature of Huawei phones. I have a Huawei P9 and had serious trouble with my Pebble until I figured out how to prevent the phone from being too aggressive about saving battery life.

 

I went to Settings | Apps and then pressed the "Settings" cog at the bottom. I then selected "Special access" (under "Advanced") and after that "Ignore optimisations". After finally selecting "All apps" (touch "Allowed") I could then locate the "Pebble" app and "allow" it to persist even when the phone wants to shut as many apps down in order to save battery.

See the following links as well:
http://www.androidandroidandroid.com/wp/2015/12/11/possible-pebble-time-disconnect-fix-for-the-exus....

https://forums.pebble.com/t/random-disconnections-and-crashes-after-android-7-update/29328/55

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