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Is Android 14 the cause?

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‎10-19-2023 21:50

‎10-19-2023 21:50

I am using Fitbit App v4.02.1 on Pixel 7a with Android 14.

When I tap on "Weight" in the menu, the Fitbit App closes. Is anyone else experiencing the same issue?

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Accepted Solutions

‎10-20-2023 03:52

‎10-20-2023 03:52

Hi, @MINOYA, welcome to the community, while I'm not using a Pixel 7a I've not come across the issue you report. I assume you are touching the weight icon in the "Today" screen which should take you to the weight/trend graph. You do not report any other issues so may I suggest you sync your device then go into the Fitbit app in your phone settings, clear the cache, and uninstall the Fitbit app (you will not lose the data you synced). Restart your phone and re-install the Fitbit app & set it up again.

Let us know how you get on.

Cheers 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

View best answer in original post

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2 REPLIES 2

‎10-20-2023 03:52

‎10-20-2023 03:52

Hi, @MINOYA, welcome to the community, while I'm not using a Pixel 7a I've not come across the issue you report. I assume you are touching the weight icon in the "Today" screen which should take you to the weight/trend graph. You do not report any other issues so may I suggest you sync your device then go into the Fitbit app in your phone settings, clear the cache, and uninstall the Fitbit app (you will not lose the data you synced). Restart your phone and re-install the Fitbit app & set it up again.

Let us know how you get on.

Cheers 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎10-20-2023 08:37

In response to Gr4ndp4

‎10-20-2023 08:37

hank you very much for your helpful advice.

After uninstalling the Fitbit app, the issue with the app crashing has been resolved.😂

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