09-15-2016 05:08
09-15-2016 05:08
09-15-2016 10:47
09-15-2016 10:47
Welcome to the forums @Cyndie51
Why not ask customer service about this? You should have received an email with a case number and that number will help the representative know what is going on.
contact customer support at this link - click
There is a phone number for the USA, an online chat option and web based email for those out of the area.