help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issue logging into app

‎05-13-2025 14:44

‎05-13-2025 14:44

I receive the following error message when trying to log in to the fitbit app on my new android phone: Error contacting Recaptcha. Please go back and try again!

I am logging in via fitbit account and typed in the email and password manually. Help would be much appreciated!!

Best Answer
24 REPLIES 24

‎05-31-2025 12:46

In response to Trpt1968

‎05-31-2025 12:46

Absolutely agree
Best Answer
0 Votes

‎06-01-2025 05:43

‎06-01-2025 05:43

I have the same problem.

Best Answer
0 Votes

‎06-01-2025 10:16

In response to squatticus100

‎06-01-2025 10:16

I finally got it to work. I disconnected from WiFi and let it use the phone network to log in.  I'm not sure if it was just coincidence but either way, it's now working. It makes NO sense.

Best Answer

‎06-01-2025 14:31

In response to EstuardoFitbit

‎06-01-2025 14:31

I just bought a new phone for my son and he is having this same issue. It is a A35 and it is update to date on all software. Please fix issue he is not able to convert to using Google account because he is under 18. He is not able to sync his Fitbit because of this issue and crazy thing is he is able to use Fitbit on his old phone which is older please make it make sense.

Best Answer
0 Votes

‎06-01-2025 16:03

In response to Flavor2k

‎06-01-2025 16:03

Hey everyone, nice to see new faces around the community! 

Let's try a quick troubleshooting step to see if it helps! Could you try logging into your Fitbit app using your phone's mobile data instead of Wi-Fi? This was a suggestion from another member in this thread, and it's worth a shot.

Please let me know how it goes!

Best Answer