Issues setting up my Fitbit

[jaywoody51]

Because this post is not all happy sunshine rainbows and unicorns it will probably  be taken down.

I just got my fitbit about three hours ago. I took it out, went to fitbit.com/setup, installed the app on my Galaxy s5 and started the set up. I got to apoint where I was told that the fitbit needed to have a software update to procede and the app took me to the point where that could happen. After the update page ran for at least an hour I found a customer service number to call. I was able to get through to someone right away but it didn't do a lot of good. She kept telling me to do things on the "dash board" when (as I informed here numerous times) there was no dash  board availalbe. Only the screen telling me that I needed to keep the fitbit device near the phone so the update could take place. I then asked her if she had ever used an android devicr before and she said no. Really? The company hires people that haven't even had experience with the opperating system they want you to navigate. It was clear that she was doing nothing but reading from a script. If I asked her how to do something she wanted to do, she at least was honest and said she didn't know becasue she never used an android device.

I asked her to transfer me to someone who at least was familiar with the android opperating system. Her responce was, "Please hold and I'll see if I can find an android device." WHAT? She never used one and she is going to help me by looking at one for the first time? I insisted that she transfer me to someone who actually had experience with android and she fianaly said she would. She told me she would put me on a brief hold and less than 10 seconds later I get a rapid beeping sound on the phone because we were disconected.

Fitbit may be a fantastic device and by the looks at the posts here it probably is. Unfortunately I have no way of knowing. So, even if the fitbit blaze is something great, it seems the company is controlled by third chromozome idiots.

[Odyssey13 · Accepted solution]

Hello and welcome to the forums @jaywoody51

Were you able to get your Fitbit set up? Which one did you get?

It's the same when I call my cell phone company and have a question. They get a phone exactly like mine to go through settings and such with me. That way they can see what I see when there is an issue.

Sometimes when there is a problem, it's faster to get set up on a computer. Then all you need do is sign in on the phone app and it's about ready to go.

See what @RickyFitbit had to say in this thread - click

Try again and let us know what happens.

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @jaywoody51 ! I'm so sorry to hear about all the inconveniences you have with Customer Support. I totally understand where your concern is coming from my friend. On behalf of the Fitbit team I offer you an apology. 

Have you tried @Odyssey13's suggestion? 

However, I've sent you a PM !