Issues to sync Blaze with Samsung Galaxy S9+

[Lori3379]

I have a Samsung S9 plus and I also have a Blaze. My Blaze was compatible with my S6 but when I got my S9 plus I found I was having trouble syncing my Blaze. It would sync for a few weeks then stop.i would unpair it and after quite a few tries it would pair and sync again. It happened again tonight so I contacted fitbit. Come to find out my S9 plus is not compatible with my Blaze. If this is true then how can I get it to pair and sync at all? Anyone else having this issue?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi @Lori3379, awesome to see you have joined the Fitbit Community! At this time we have not confirm the compatibility of the Samsung Galaxy S9+.

If you are having troubles to sync, please give it a try to these suggestions: Why won't my Fitbit device sync?

Additionally reset the Fitbit app: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version). 

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

The full list of compatible devices with confirmed compatibility can be found at fitbit.com/devices. If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

See you around and stay tuned for more compatibility updates.

[Vlo19]

Having the same issue...it would sync occassionally and then stop. I've uninstalled and unpaired and it would work intermittently. This is frustrating...

[Maryan22]

No entiendo. Si En la lista de compatibilidad sale el Samsung s9plus

[Lori3379]

I do not understand your reply.

[Janniffer]

I have the S9 plus and got it to sync fine through the app. Seems to be working ok but this is the first day I paired them since i got my new phone

[Lori3379]

Mine works ok part of the time then there are other times it won't sync. I was unable to sync it this morning when I tried.