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Latest update = Data loss

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‎10-08-2023 11:15 - last edited on ‎10-10-2023 18:41 by Fitbit Moderator

‎10-08-2023 11:15 - last edited on ‎10-10-2023 18:41 by Fitbit Moderator

Where is my data? Installed latest update today & 8 years of data is gone. The UI is useless, cumbersome and silly. Did anyone even ask the user community how we used* the Fitbit App, what we like, what we want? Who cares that I get higher average steps every February?

 

Moderator edit: format and word choice. 

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3 REPLIES 3

‎10-08-2023 20:24

‎10-08-2023 20:24

Hello @Dee9Mil are you sure that you are logged into the correct account? 

Did this happen when switching to a Google login 

Best Answer

‎10-09-2023 10:59

In response to Rich_Laue

‎10-09-2023 10:59

Auch bei mir sind die Daten nicht mehr auffindbar - früher musste man nur nach unten scrollen und sie waren ab/rückwirkend bis zum ersten Tag der Nutzung da, auch nach dem Umstieg zu Google!

Best Answer

‎10-11-2023 11:11

‎10-11-2023 11:11

There has been some sort of "update" to the iPhone app, and now it no longer shows my yearly step data, with monthly averages. I guess if I want to see my data 12 months at a time, I'll have to manually type it into a spreadsheet somewhere and generate my own graphs now. Never mind that you also got rid of the daily view that shows steps in 15-minute intervals (you already got rid of the ability to tap and hold to see which time and how many steps. Why are you downgrading your app???)

So I tried logging in to my account on the web, so that maybe I could download, or at least see the lost data there, on the big screen, and I find that there is NO DATA THERE AT ALL. It used to be that everything that was on the phone app was also viewable on the web. I suppose this is something I'm supposed to shell out for monthly now, with Premium?

How can I download my data so I can see it, since I fear you're going to "upgrade" the other parts of the app (sleep, weight, body fat%) and the older data will no longer be easily visible for those either.

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