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Lights not working when I tap my Flex 2

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‎01-31-2018 09:29 - last edited on ‎02-03-2018 07:50 by Moderator Alum

‎01-31-2018 09:29 - last edited on ‎02-03-2018 07:50 by Moderator Alum

My fit it flex2 shows full charge but s not tracking anything. When I tap on it, no lights cm on.

 

 

Moderator Edit: Updated Subject For Clarity

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‎02-03-2018 07:50

‎02-03-2018 07:50

Hi there @Paw39, thank you for joining to our Fitbit Community. I saw this is your first post, so welcome aboard. I saw your Flex 2 led lights are no responding despite you are sure the battery is fully charged.

 

I would like to recommend to perform a restart on your tracker, for more details take a look at this post.

 

As an additional note, I would like to remind you there is a new version of the Fitbit app for Android. In case you are not running this version, review your google play store to install this version: Android app version 2.65.1 is now available - 1/25.

 

Hope this fix the issue. Keep me posted how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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1 REPLY 1

‎02-03-2018 07:50

‎02-03-2018 07:50

Hi there @Paw39, thank you for joining to our Fitbit Community. I saw this is your first post, so welcome aboard. I saw your Flex 2 led lights are no responding despite you are sure the battery is fully charged.

 

I would like to recommend to perform a restart on your tracker, for more details take a look at this post.

 

As an additional note, I would like to remind you there is a new version of the Fitbit app for Android. In case you are not running this version, review your google play store to install this version: Android app version 2.65.1 is now available - 1/25.

 

Hope this fix the issue. Keep me posted how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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