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Limited characters in messages

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I have the Flex 2 with the Samsung Galaxy S8. Why are my messages to friends or in challenges limited to 70 characters, while other friends can type a novel? 

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Hello @twrunge, welcome aboard to the Fitbit Community. I was reading your post about you are limited only to 70 characters when you want to send a message either to your friends or your challenge group. I believed it might be related either to the phone model you have or the font size of your S8 configuration.

 

I've tried to replicate the scenario you described on your post, but in my phone which is not compatible it allows me around 180 characters. Also tried to use other teammates phones and the same amount of characters are available.

 

Make sure you are running the latest version of the app and if the issue persists, review if you are not using any special configuration on your phone regarding the font.

 

Also if any of the previous suggestions are helping to resolved this, perhaps restarting your app will do the trick: 

 

Please log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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Mine is doing the same thing and it is SO irritating! Smiley Frustrated

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Hi there @RoseHartman, welcome aboard to the Fitbit Community! I was reading you are experiencing an issue with the amount of characters you are allow to write using the message tool in the Fitbit app.

 

Have you tried to follow the recommendations of my last post? At the moment this is not an issue, but I'm giving follow up to learn more about and compile more data in case this turns out in a glitch.

 

See you later and if the issue persists, keep me posted!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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I'm having the same problem with limited characters while others can write a page. I did force stop the app and cleared the app cache and same problem but I didn't sign out to do that. I'll sign out and restart my phone and then sign back in. I dont have any special fonts. ImI running android 7.0 on samsSam GALAXY S 7 edge 

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I did as you said and I'm still limited. Very annoying when I'm in the middle of a sentence. So still the question is unanswered. 

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