help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Location has to be enabled to sync Charge with phone!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2017 12:26

‎07-09-2017 12:26

I just purchased a new phone and when I tried to sync my Fitbit Charge, it wanted my location! Unfortunately, this will not be happening. I have removed the app from my phone and once my old Fitbit stops working I will not be purchasing another unless Fitbit is able to change their app where it is not required. The band is gone from my Charge and I had planned on buying another one. I guess I will have to look for other trackers that don't require location on. So sad!!Smiley Sad

Best Answer
0 Votes
2 REPLIES 2

‎07-09-2017 14:54 - edited ‎07-09-2017 15:35

‎07-09-2017 14:54 - edited ‎07-09-2017 15:35

I believe that is a requirement of Android 6.0 (Marshmallow) and above that Fitbit has to live with, or at least has not figured a way around. I don't know if also affects other brands' similar trackers.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎07-09-2017 16:43

In response to JohnnyRow

‎07-09-2017 16:43

I rarely have location turned on my phone and since syncing was done previously without having it turned on, I am sure it could be done again. Not worth it. I will sync once a day, if I sync at all. Once my Fitbit is dead, i am done with it. I haven't checked the other fitness trackers yet. Phones can also track steps. I will check that out. If they are all trying to track location, i will be going back to a pedometer.
Best Answer
0 Votes