10-25-2017 08:09
10-25-2017 08:09
I have a new Fitbit Ionic, I am really enjoying the app and the watch. I have been diligently logging my meals so I can meet my weight loss goal. Meals are logging as expected but the following day entire meals disappear. The 4 items I logged for dinner yesterday, the entire entry for dinner disappeared. This resulted in a diminished calorie in and inflated +calorie total. All was fine when I went to bed last night and this morning one meal was gone and all other entries remained. How do I stop this from occurring?
Thanks.
10-29-2017 09:51
10-29-2017 09:51
@Activegeekgirl Thanks for participating in our Fitbit Community! Sounds odd that your Fitbit app doesn't show the logged meals from previous days. Please make sure that your phone has the most recent app version installed. If so, try logging out of the app, open the app and log back in. After this, repeat the food logging process and check out if the issue persists the next morning.
Also, try logging food from your web-based Dashboard as explained in Marlen's post and see if those meals keep showing the next morning on your Fitbit app.
Looking forward to your response my friend!
11-02-2017 13:03
11-02-2017 13:03
Since latest update issue has not reoccurring.
11-08-2017 05:03
11-08-2017 05:03
@Activegeekgirl I'm so glad to hear that the issue got resolved after you updated the app. Thanks for posting the update here.
I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often my friend!