help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Logged out of app, now can't log in and cannot reset password

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2020 14:06

‎05-05-2020 14:06

So somehow, I logged myself out of the app.  I entered my correct password but it did not work to let me log back in.  So I requested a password reset, but never received a reset email. I tried this several times, but never received an email.  Yes, I checked my spam folder and I'm 100% sure I used the correct email.

So as a last resort, I reinstalled the app and re-registered with the same email address and it actually worked.  But now I of course have lost my history.  What is going on?

Best Answer
1 REPLY 1

‎08-11-2020 11:11

‎08-11-2020 11:11

Hi @connie49 have you been getting your weekly email Fitbit updates?

Go to here to see your registered email address.

Best Answer