Logged out on its own and i can´t logg back in

[Elicce]

Hi. my app logged out 2 days ago and i still can´t logg back in. i have tryed everything from uninstalling it to rejoining but nothing helps. anyone know whats up?

[MakMak]

Hi, @Elicce! Have you tried actually clearing the app's data? Also, can you log in through the web? It could be an issue with your password or user id, too.

[ArAIROntUXEcUla]

I am running into a similar situation.  The app logged itself out and would not log back in.  Uninstalling and reinstalling allowed me to log in, but while troubleshooting another issue, the chatbot had me logout.  I immediately tried to login to see if I could, and it failed.

The app cannot log in twice. AYFKM?  Is there no one testing these apps?

Note 2 running a custom Android 6 ROM.

[ArAIROntUXEcUla]

It seems this is a known issue.  It also seems they don't care to fix it.  I can't imagine why a known issue killing your app would take 6 weeks to resolve otherwise.  6 *days* would qualify as forever with a total system lockout like this.  6 weeks with no ETA for a fix is a big "eff you" from the manufacturer/developer.

https://community.fitbit.com/t5/Android-App/Android-2-62-App-logged-out-RESOLVED/m-p/2311306#M62441

[LanuzaFitbit]

Hello @ArAIROntUXEcUla and @MakMak. Welcome to the Forums @Elicce.

The issue seems to have been resolved already. Could you please check on it? Additionally, I recommend that we try to check if the app is on its latest firmware. If not, please try to update your app by going into the Play Store.

Hope this helps! If there are any questions, please let me know.

[ArAIROntUXEcUla]

So, what you're telling me is that you guys did something, and you want to see if it had an effect?  The Android app has stayed logged in today, and I just checked on my iPad and after trying a few times, it was able to log in.  Overall, this was a pretty rocky start, so we'll see how long it stays working.  The problem would crop up overnight, so we'll find out in a few days if the issue is resolved.

As far as versions, I'm not picking up what you're throwing down regarding what you want me to check.  App versions are independent of firmware versions, both by definition, and in your product.  Neither Android nor iOS apps have been updated since yesterday, nor has there been a new release of firmware for the Blaze.

[LanuzaFitbit]

Hello @ArAIROntUXEcUla.

That is not entirely what I meant with the first part of my post. I mas merely mentioning that the issue seems to have already been resolved and was asking if that was true for you. Mostly because of the link that you shared in which users say that it has been resolved on the last page. 

As for your second post, I'm sorry. I got caught up in typing and didn't notice that I mentioned firmware out when referring to the app itself, long day I guess. I was referring to the app version. To be sure I always suggest checking if the app is up to date. 

Let me know if you have any questions.

[ArAIROntUXEcUla]

Both the Android and iOS apps continue to have login issues for me.  For example, this morning, I can't log in to the Android app.  I don't have the iPad with me to test.

[LanuzaFitbit]

Hello @ArAIROntUXEcUla.

Do you get any particular error message? What does it day if so? Have you tried logging in from Fitbit.com directly and see if it works?

Look forward to your reply.

[ArAIROntUXEcUla]

Logging in to Fitbit.com works, has always worked, and does not ever fail.  Every time Fitbit chimes in, they ask me that.  I guess it's to make sure my password works.  It does.  It always has.  I've even changed it, and it worked before and after the change.

The android app seems to be working today.  The past few times I tried the iOS app, it was not able to log in.  I am also able to sync data, and miraculously, the Blaze had the weeks worth of data stored in itself, so I did not lose any data.

When I get a failure, it's usually one of these error messages:

• (iOS, Android) Something went wrong, try again
• (iOS) SSL failure
• (iOS, Android) a generic time out error
• (iOS, Android) Your email or password is not correct [[Hint: It is correct]].

[pipper35]

I am having the same problem today. (I have been logged out of my app and unable to log back in--it's saying account details are incorrect, then when I try to resend password, it says network connection error and won't send.) Have you resolved your issue? If so, how? I do have the 2.64 version.

[Hyperrick]

Disconnect from WiFi and log in. It'll work. It's a bug! Hope it'll be fixed soon!

[LanuzaFitbit]

Hey @Hyperrick, @pipper35 and @ArAIROntUXEcUla.

Let's try to do what @Hyperrick mentioned, it should be helpful and I have also heard that it does work.

Please keep me posted on it, or let me know if there are any questions.