Lost connection with Charge 2 after app update

[Marcel100]

Charge 2 isnt connectie without Nokia 7 after app update andere android onze update thuis afternoon

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @Marcel100, welcome aboard to the Fitbit Community. I'm sorry for the late response and I'm wondering how it goes? is the issue still persisting? I saw your Charge 2 is not connecting with your Nokia 7 after the app update.

I would recommend to try these steps: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

If the issue continue, please review this help article: Why won't my Fitbit device sync?

Hope this helps and stay tuned if you have more questions.

[Marcel100 · Accepted solution]

Hi Robert,

The problem is solved..

Moderator Edit: Removed Personal Information