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Lost data between sync

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‎02-05-2016 19:23

‎02-05-2016 19:23

Synced after work then went to the gym. Tried to sync after workout. Phone said connected but all data from the workout was lost. Nothing updated and the fitbit went back to the step count of prior sync.....? Its like it reverse synced. Help!
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‎02-06-2016 07:13

‎02-06-2016 07:13

Very welcome to the Community @TraciRandazzo! Smiley Happy Could you please let me know if you are logging activities, because, activity's data is going to be taken from your daily total, in order to give the specific information for your workouts. However, try to restart your tracker and after that, test your tracker for one day. In the meantime, you can log your lost data by following this steps "How do I manually log or record an activity?"

 

Let me know how it goes!

Community Moderator Tarin | Community Moderator

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