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Lost my Fitbit data

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‎08-01-2023 22:32 - last edited on ‎08-02-2023 12:44 by Fitbit Moderator

‎08-01-2023 22:32 - last edited on ‎08-02-2023 12:44 by Fitbit Moderator

What is Beta?

Moderator edit: Subject for clarity.

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2 REPLIES 2

‎08-02-2023 02:55

‎08-02-2023 02:55

Hi, @Mypop the most usual reason for seeming to lose data is if you logged out of your app and when you meant to log back in again you chose “join Fitbit” instead of “log in” and therefore created a new account.  If you can remember your original email user name and log in with that your data should be still there.

I am only guessing that this could be your issue.  We would need more information in order to help solve this problem.  What is the context for your question, “What is beta?” (It usually refers to an application, program etc that is still in a testing phase.)

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-02-2023 12:48

‎08-02-2023 12:48

@Julia_G Thanks for your help and advice. Much appreciated!

@Mypop Welcome to the forums. I am sorry to read that your data is not shown on the app. I am sure this is not lost and that we can resolve this. I do have a question. You also ask about "beta".  Beta usually refers to a test phase in the development of a product. Did you join the Beta program? Did you log out and the  your data was no longer shown? We would definitely need more information to help you out. Thanks in advance!

RodrigoM | Community Moderator, Fitbit

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