09-01-2017 04:09
09-01-2017 04:09
My Alta was linked to my Moto Z force but I had to reset phone. Now I can't get it set back to notifications on my Alta
09-02-2017 09:12 - edited 09-02-2017 09:13
09-02-2017 09:12 - edited 09-02-2017 09:13
Hey there, @NYTOGA97! Welcome to the family! First I would say check that your phone is compatible. If it is, then please try these steps:
1. Turn off Bluetooth.
2. Force quit the Fitbit app.
3. Turn on Bluetooth.
Open the Fitbit app, which will initiate a sync with your tracker. After syncing, you should receive notifications.
If these steps didn't work, try restarting your tracker and then turning notifications off and back on:
1. Restart your tracker. 2. Turn off notifications:
If you're still not receiving notifications, set up notifications again:
1. Disconnect ("unpair") your tracker in your mobile device's Bluetooth settings. The instructions differ by device, but in most cases:
1.Tap Settings > Bluetooth and find your tracker in the list of paired devices.
2 .Tap Forget or Forget Device to unpair your tracker.
2. Reboot your mobile device.
3. In the Fitbit app under device settings, tap Notifications > turn on the notifications you want to receive.
Keep me posted! 😉