Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost notification after reset phone Moto z force

Replies are disabled for this topic. Start a new one or visit our Help Center.

My Alta was linked to my Moto Z force but I had to reset phone. Now I can't get it set  back to notifications on my Alta

Best Answer
0 Votes
1 REPLY 1

Hey there, @NYTOGA97! Welcome to the family! Man Tongue First I would say check that your phone is compatible.  If it is, then please try these steps:

 

1. Turn off Bluetooth.
2. Force quit the Fitbit app.
3. Turn on Bluetooth.

Open the Fitbit app, which will initiate a sync with your tracker. After syncing, you should receive notifications.


If these steps didn't work, try restarting your tracker and then turning notifications off and back on:
1. Restart your tracker. 2. Turn off notifications:

  •  In the Fitbit app under device settings, tap Notifications.
  • Tap the three dots in the top right and choose Disable Notifications.
  • Reboot your mobile device.
  • In the Fitbit app under device settings, tap Notifications > turn on the notifications you want to receive.

If you're still not receiving notifications, set up notifications again:
1. Disconnect ("unpair") your tracker in your mobile device's Bluetooth settings. The instructions differ by device, but in most cases:
  1.Tap Settings > Bluetooth and find your tracker in the list of paired devices.

2 .Tap Forget or Forget Device to unpair your tracker.
  2. Reboot your mobile device.
3. In the Fitbit app under device settings, tap Notifications > turn on the notifications you want to receive.

 

Keep me posted! 😉

Solange | Community Moderator, Fitbit

Best Answer
0 Votes