Luxe does not connect anymore to Samsung Flip

[JennAloha]

Ever since I did the Android update (12/23) on my Samsung flip, my fitbit can't connect to the app. When I try to sync, it locates via Bluetooth, but then won't complete the connection.

I have already:

Restarted my phone like 10x

Shut down the phone completly, left off for 10 min, turned back on

Force quit Fitbit app

Deleted and reinstalled the Fitbit app

Reset my Luxe like 5x

Turned off and on Bluetooth several times

Performed multiple hard resets on Luxe

Deleted my tracker and tried to re-add it 100x

Even tried removing some Samsung apps

NOTHING has helped. It has been almost 2 weeks now. The time is no longer correct. I'm guessing it is because it cannot sync. So I have a watch with the wrong time and a tracker that isn't tracking. Sooo frustrated! 

Please help before I give up on Fitbits all together! 

[Odyssey13]

This is copied from the Android forum area as originally posted by Fitbit Moderator @LizzyFitbit 

"Thanks for the detailed information, and the steps tried prior to posting. Let me share we identified the root cause of the bug and we are working on a fix, which we anticipate releasing via an app update in early 2023.

We want our Fitbit Community to be a place where users can come to share their feedback and stories in a conducive manner, so please keep in mind the Community Guidelines when posting. Once again, your feedback is appreciated and we'll update this thread as soon as we have more information."

[TinaC.]

Same exact thing happened to me with my Charge 5 and Samsung Flip3 5g. Fortunately, I have an IPad where I sync my watch and once that is done I can actually open Fitbit app on my Flip and it shows the correct steps, etc. Can't wait until this issue is resolved. 

[RodrigoMFitbit · Accepted solution]

@Odyssey13 Thanks for your input and letting them know. 

@JennAloha @TinaC. Welcome to the forums. Thanks for reaching about syncing issues with your Samsung Flip devices. 

@JennAloha If you also have another mobile device you can use to sync your Luxe momentarily, that would be the workaround. It seems an update from Samsung´s side started rolling out. From Fitbit´s side, please note that this situation has been reported and a solution is in the works. Once I learn more about it, I will let you all know. I really appreciate your patience. 

Have a nice day!

[Awesomeness2121]

I literally downloaded the new version about 25 mins ago. I still cannot connect my fitbit to my android - Samsung Flip 3. This started with the update several months ago. Worked for years prior to that. Seriously annoying