Missing Data

[sez_23]

I've just noticed that there seem to be days back in december /november where the log shows zero measurements, but I have been using my fitbit everyday since around 10 November.   On most of the "zero" days I know I have done at least 15k steps and have walked too and from (and around in circles at) work.  I've tried all of the things I can to reinstate these days.... force stop, fitbit reset, restart phone, uninstall app etc.  Nothing seems to be working.  Help.... I feel gutted the days show zero as ive been deliberately doing as much as i can to push the step counts etc.  

[SteveH]

I'm afraid that if the steps are missing after a sync then they are gone for good.

How often to you sync your fitbit to your phone or computer? Fitbits only have limited memory to hold data between syncs. 

[sez_23]

Thanks.

The weird thing is, it's random days with data recorded in between but and some have really small amounts on. I dont understand why it's disappeared now, when it was showing before. Even the days in between aren't right as i was at work and know I do more than that in a day. Mysterious.

Guess it doesn't matter but this Month in particular I'm doing a challenge so hope nothing else goes Missing otherwise I can't prove it.

Sarah

[SteveH]

That is really weird. It's almost as if it's someone else's data. It might be worth contacting customer support to see if they can spot any issues from their side: contact.fitbit.com