Missing Walk

[MelinaFurches]

I have a flex and use my phone as my GPS tracker. I was tracking my walk from the exercise menu, and that was working just fine. When I finished my walk, it never loaded my data, and it doesn't even say I went on a walk or completed my exercise for the day. My step count, distance, calories burned, and exercise time have been changed on the main screen, but that's it. Please help.

[MakMak · Accepted solution]

Hi, @MelinaFurches! I'm guessing what happened is that you paused the walk at some point. It's a known bug that Fitbit has yet to fix that pausing walks on Android results in losing the walk afterward. Unfortunately, it's gone, but for now I would suggest creating two separate segments or just leaving the walk running instead of hitting the pause.

[Dave-in-Decatur]

I've had this happen a couple of times lately — long walks, too, very aggravating! I had to add them in manually. I know I paused the one today, so maybe that's it. I'll try to avoid pausing — I'm not hung up on pace anyway.