help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MobileTrack adding steps when its turned on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2019 03:01 - last edited on ‎10-01-2019 17:03 by Fitbit Moderator

‎09-30-2019 03:01 - last edited on ‎10-01-2019 17:03 by Fitbit Moderator

I've been trying to use the MobileTrack on my phone (Galaxy s9 plus) and lately when I turn it on I get 3000+ steps that syncs to my Charge 3 even though I just turned it on and didn't move yet.  It never gave me problems until recently, how do I fix it?  When I search it everyone says how mobiletrack deletes steps, well I guess I found them!

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎10-01-2019 17:03

‎10-01-2019 17:03

Hi @Bk4192, welcome to the Community Forums!

 

I appreciate all the information the information and details that were shared in your post. To better assist you with this situation, can you please let me know when was the first time you experienced this and how many times since then? This situation occurs just when you turn this feature on or happens during the day? In the meantime I receive your answers, please try the following steps: 

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes

‎10-03-2019 06:51

In response to RicardoFitbit

‎10-03-2019 06:51

I just recently started getting back into a walking routine so those were the first 2 days I have used it and had it happen.  When I was using it a few months ago I had no issues but I haven't had it happen again since yesterday.  I had MapMyFitness linked to my fitbit and I think when I used mapmyfitness along with my watch the phone pedometer still kept tracks of steps and when I would turn on Mobiletrack the mapmyfitness data would sync with mobiletrack.

 

I unlinked mapmyfitness from fitbit and haven't had a 3000+ addition yet, so I think I found the issue but I wanted to reply just in case someone else runs into the same issue I had.

Best Answer

‎10-07-2019 15:08

In response to Bk4192

‎10-07-2019 15:08

Thanks for your reply @Bk4192, sorry for the delay in responding.

 

I appreciate the update that was provided, I'm really happy to know that your issue was resolved, the willingness to help here in the Community Forums is always appreciated. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

 

It was a pleasure to assist you, see you around! 

Best Answer
0 Votes