Fitbit Update 06/27/2016: Hi everyone -- I am closing this thread as MobileTrack support is outlined in this help article.
If you have any questions, feel free to create a new thread and refer to this thread. Thanks everyone!
Fitbit Update 05/19/2016: As of the release of Android 2.25, if you have a Nexus 5X or Nexus 6P mobile devices running Android Marshmallow 6.0, you can now use the Fitbit app without a Fitbit tracker by using your phone's sensors to track basic activity data including steps, distance, and calories burned.
For more information, see "How do I use MobileTrack?"
Hi everyone -- Beginning in mid-May 2016, we'll no longer provide support for the MobileTrack feature on the HTC One M8. Recently, Google and HTC made changes that prevents the MobileTrack feature from functioning properly in the Fitbit app for Android on the HTC One M8 device. The focus of our efforts moving forward will be to provide MobileTrack on a larger number of newer Android mobile devices.
We apologize for any inconvenience this may cause. I recommend using a Fitbit tracker to continue tracking your activity. Follow these instructions to pair your tracker to an account.
Check out this help article for more information on MobileTrack.
Has the Nexus 5 been removed as well?
I've been using MobileTrack with my Nexus 5 for about (6) months now. But, now suddenly it doesn't work. I removed my Nexus5 from my list of devices and no longer have MobileTrack as an option when adding a new device.
Don't you just love it when technology moves backwards?!
This is rubbish. HTC & Fitbit in partnership was one of the main drivers for purchasing the M8 in the first place. It has remained one of the major reasons why I still have the phone.
Erick/Fitbit: You could do yourself a lot of favours by either getting this to work again (on Premium only if it's a cost thing); or provide instructions on how to keep it working by downgrading - ok it won't be supported but at least it'll work while we arrange an alternative way of tracking; or at least furnish us with a detailed explanation that demonstrates to your (soon to be ex-) community that you've done everything you could for us....
@long2know @Chris-Cross @mlee55 @MassStash @Murgy24 @Marting1953 @amandahodgson @Stephenc I recommend checking out my updates in this post for more information on what is going on with Android and MobileTrack support.
I also recommend keeping your Fitbit app updated to the latest version, 2.25.
Very poor form, Fitbit. The only thing that changed on my phone was your app update. Rolling back manually to 2.24 resolved the issue. This feature was a major selling point for me when deciding on which phone to choose and I was strong supporter of Fitbit. Well, sayonara and thanks for the fish, I will now be looking at alternatives that actually give a **ahem** about their older customer base.