MobileTrack keeps showing the message "Fitbit pedometer service is running notification"

[Sjames01]

Versa 3 bought 3 days ago and was working OK. Now foreground notification and pedometer not working. Is this to do with the android update today????. 

Moderator Edit: Clarified subject

[Guy_]

You would need to explain more the problem but check that the charge is not very low or you have turned on Do not Disturb by accident.

Go to Quick settings, Swipe the watch from the left edge to the right

 Versa 3 Quick Settings

Make sure the top left 2 icons are greyed out.

[Sjames01]

Thanks for the reply but the battery is 90% and the watch is greyed out as you said.

I have removed the device from the app and reloaded it back in. The mobile track will not work and notification required for phone based set features. I pressed OK but nothing is happening. Tried setting it up but goes back to same issue

[MarreFitbit · Accepted solution]

Hi there, @Sjames01. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with the Fitbit app before reaching out. 

To better assist you, I'd like to confirm if the message you're receiving is "Fitbit pedometer service is running notification"? If so, please know this notification will go away if you remove MobileTrack from your Fitbit account. 

In addition, please note since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

As it seems that you've MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

I've moved your post to Android App for organization purposes.