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MobileTrack not showing up in LG G4

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‎03-01-2019 20:40 - last edited on ‎03-03-2019 04:51 by Fitbit Moderator

‎03-01-2019 20:40 - last edited on ‎03-03-2019 04:51 by Fitbit Moderator

I have LG G4. I am unable to find MobileTrack when trying Add Device. Would anyone if LG G4 is compatible?

 

 

Moderator edit: Clarified subject

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‎03-03-2019 04:55

‎03-03-2019 04:55

Welcome to the Forums @amartin070.

 

Thanks for sharing those details on the matter.

 

In this case it is not showing up because the LG G4 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone and thus the option is not available.

 

Perhaps you could support this idea to add the G4 and G5 to the supported devices list. You can comment and vote for it to show your support. Be sure to also read the FAQ to better understand how that board works.

 

Let me know if there is anything else that I can help you with.

Lanuza | Community Moderator

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